CRM
Close vs Pipedrive
Close if your team lives on the phone — the dialler, call recording and SMS are native and remove two other subscriptions. Pipedrive if the pipeline view is what your team needs and calling is occasional.
- No affiliate links
- Public pricing only
- Updated by hand
Add your website — see your ranked plan in about a minute, free.
PREVIEW FREE — NO CARD7-DAY TRIAL — CARD TO START
Close or Pipedrive — which should you use?
Close if your team lives on the phone — the dialler, call recording and SMS are native and remove two other subscriptions. Pipedrive if the pipeline view is what your team needs and calling is occasional. Close starts at From roughly $50–60 per seat per month billed annually (free tier: No free plan; 14-day trial.); Pipedrive starts at From roughly $14–24 per seat per month billed annually (free tier: No free plan; trial available.). Prices are list prices and change, so check the vendor pages before buying.
Last updated 3 August 2026
Most CRMs bolt calling on through an integration. Close built the CRM around it: power dialler, predictive dialler on higher tiers, call recording and SMS in the same record as the deal.
That focus costs more per seat. Whether it's worth it comes down to how many calls a rep makes a day.
Side by side
Close and Pipedrive in short.
Close
Inside-sales CRM with a built-in dialler, SMS, email sequences and call reporting.
- Free
- No free plan; 14-day trial.
- Paid from
- From roughly $50–60 per seat per month billed annually
Good at
- Power dialler and call recording built in, no Aircall or Twilio integration to manage
- Email and SMS sequences in the same tool
- Reporting focused on activity and rep performance
Weak at
- Higher per-seat price
- Call and SMS usage costs sit on top of the subscription
Pipedrive
Visual pipeline CRM with optional calling add-ons.
- Free
- No free plan; trial available.
- Paid from
- From roughly $14–24 per seat per month billed annually
Good at
- Cheapest of the mainstream sales CRMs
- Pipeline view reps adopt without training
- Large marketplace if you do want to add a dialler
Weak at
- Calling depends on integrations, which means another vendor
- Sequences are add-ons rather than core
The differences
Where they actually diverge.
| Feature | Close | Pipedrive |
|---|---|---|
| Built-in dialler | Yes, including power dialling | Add-on or integration |
| SMS | Native | Via integration |
| Price per seat | ~$50–60 | ~$14–24 |
| Email sequences | Included | Higher tiers |
| Best for | High-volume phone sales | Pipeline-driven selling |
Pick one
Which one fits you.
Choose Close if
- Reps make 40+ calls a day
- You want call recordings attached to deals for coaching
- You'd rather one bill than CRM plus dialler plus sequencer
Choose Pipedrive if
- Calling is occasional
- Cost per seat is the constraint
- You already have a phone system you like
When neither is the answer
For self-serve products where sales is one founder answering emails, both are overhead. Revisit when a second person joins the pipeline.
Questions
Common questions.
Does the dialler include call charges?
No. Close's subscription covers the software; per-minute and per-message charges are separate, as with any telephony. Budget for both.
Which has better email deliverability?
Both send through your connected mailbox for one-to-one email, so deliverability is your domain's, not the CRM's. Bulk sequences from either still need sensible daily limits.
Prices are list prices published by each vendor and change often — check the linked pricing pages before you buy. We take no affiliate commission and nobody pays to appear here.
Keep reading
Related comparisons.
Related elsewhere on gtm.help
Best CRM tools for solo founders
Six tools, honest pricing, and the setup time you'll actually spend before it's useful.
Free toolEmail Subject Line Generator
Subject lines that get opened
PlaybookEnterprise pipeline plan for a B2B SaaS company
Eight moves for SaaS companies moving upmarket from self-serve deals into six-figure enterprise contracts.
AnswerHow do I build an email list from zero?
Start with one specific lead magnet that solves a five-minute problem, put a signup form on every page that gets traffi…
Elsewhere on gtm.help
Keep exploring.
Free marketing tools
Calculators and generators that run without a signup.
BrowseGrowth playbooks
Step-by-step plans by industry and goal.
BrowseTool guides
What to use, what it costs, when it earns its keep.
BrowseMarketing checklists
Task lists by business type and competitive situation.
BrowseStraight answers
The growth questions founders ask, answered with numbers.
Browsegtm.help
Skip the tool research. Get the plan first.
Paste your website and gtm.help reads it, then writes a ranked growth plan for your business — with the tools each task needs, what they cost, and what to do first. Seven days free.
Add your website and judge it on your own plan.