CRM
Close vs Pipedrive
Close if your team lives on the phone — the dialler, call recording and SMS are native and remove two other subscriptions. Pipedrive if the pipeline view is what your team needs and calling is occasional.
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- Public pricing only
- Updated by hand
Most CRMs bolt calling on through an integration. Close built the CRM around it: power dialler, predictive dialler on higher tiers, call recording and SMS in the same record as the deal.
That focus costs more per seat. Whether it's worth it comes down to how many calls a rep makes a day.
Side by side
Close and Pipedrive in short.
Close
Inside-sales CRM with a built-in dialler, SMS, email sequences and call reporting.
- Free
- No free plan; 14-day trial.
- Paid from
- From roughly $50–60 per seat per month billed annually
Good at
- Power dialler and call recording built in, no Aircall or Twilio integration to manage
- Email and SMS sequences in the same tool
- Reporting focused on activity and rep performance
Weak at
- Higher per-seat price
- Call and SMS usage costs sit on top of the subscription
Pipedrive
Visual pipeline CRM with optional calling add-ons.
- Free
- No free plan; trial available.
- Paid from
- From roughly $14–24 per seat per month billed annually
Good at
- Cheapest of the mainstream sales CRMs
- Pipeline view reps adopt without training
- Large marketplace if you do want to add a dialler
Weak at
- Calling depends on integrations, which means another vendor
- Sequences are add-ons rather than core
The differences
Where they actually diverge.
Pick one
Which one fits you.
Choose Close if
- Reps make 40+ calls a day
- You want call recordings attached to deals for coaching
- You'd rather one bill than CRM plus dialler plus sequencer
Choose Pipedrive if
- Calling is occasional
- Cost per seat is the constraint
- You already have a phone system you like
When neither is the answer
For self-serve products where sales is one founder answering emails, both are overhead. Revisit when a second person joins the pipeline.
Questions
Common questions.
Does the dialler include call charges?
No. Close's subscription covers the software; per-minute and per-message charges are separate, as with any telephony. Budget for both.
Which has better email deliverability?
Both send through your connected mailbox for one-to-one email, so deliverability is your domain's, not the CRM's. Bulk sequences from either still need sensible daily limits.
Prices are list prices published by each vendor and change often — check the linked pricing pages before you buy. We take no affiliate commission and nobody pays to appear here.
Keep reading
Related comparisons.
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